Stephen J Griffes
Operations Manager - User Services & Operations Outreach
I am a Senior Manager in Library Operations. I oversee the User Services & Operations Outreach department, which also includes our new Operations Tech and Audiovisual support unit as of Fall 2017. Please see Department page description for more information on our work.In addition to managing these units, I serve as an Operations liaison to several library partners, including Bert's Cafe, innovate blue, Knox Center, and ITS (including ITS Digital Signage, Campus Computing Sites, and Knox Center). I also serve in an internal communications role for Library Operations, which includes inward communication to all Operations staff on behalf of the Operations Senior Managers group, outward communication to all of U-M Library regarding updates in Operations policies and procedures, and management of the general Contact-MLibrary email group. I provide senior leadership to our Operations Customer Service Team and our Operations Information Services Training working group.I have worked for the University Library since 2001 in various roles, ranging from Access Services to Public Services to DEI&A work.