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Heidi Steiner Burkhardt
As a User Experience Specialist, I am part of the Design & Discovery unit in Library Information Technology and contribute to all areas of user experience, but am focused on content and information architecture. In my library career, I have had a wide array of duties including reference, instruction, circulation, interlibrary loan, collection development, web services and systems. I love being able to apply my past experience to projects and collaborations here at U-M and thrive on working with colleagues across the organization.
Prior to joining the U-M Library, I was part of the team at Norwich University's Kreitzberg Library and worked to cultivate a user experience mindset through leading by example, creating a more cohesive web presence, and concentrated efforts in user research, documentation, and well-written content. My initial role as Distance Learning Librarian laid the groundwork for my interest in UX work in libraries and during my time as Head of Digital Services, I managed all web content and oversaw digital services and technology for the library and archives.
I serve on a number of Association of College & Research Libraries committees, including membership on the College & Research Libraries News Board and Co-Chairing the 2017 Conference Panels Committee. I'm also the Vice-Chair for the ACRL Professional Development Committee and a member of the 2018 President's Program Planning Committee.
I hold an MLIS from Wayne State University and a BA in English from Oakland University.