Robyn Ness

Senior User Experience Specialist




Mailing address

404 Hatcher North

Ann Arbor, MI 48109-1190

Robyn Ness

Senior User Experience Specialist

About me

I work in the Design and Discovery department in Library IT as senior user experience specialist. In that role, I manage the User Experience and Design team, guide user experience strategy, and work on research and design projects for the library website, library search tools, and other initiatives. I love the "Aha!" moment that comes from watching people interact with systems and from interviewing them about their experiences. 

Prior to joining U-M Library, I held several roles at Ohio State University. Most recently, I was user experience/interface design specialist in the Teaching and Learning department in University Libraries, where I led website redesign, LibGuides implementation, and design and production for an open access textbook on information literacy (Choosing and Using Sources: A Guide to Academic Research). 

I have a masters degree in quantitative psychology with focus in judgment in decision making from Ohio State and a bachelors degree in English and psychology from Gustatvus Adolphus College.





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