Robyn Ness

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404 Hatcher North
Ann Arbor, MI 48109-1190
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Senior User Experience Specialist


I work in the Design and Discovery unit in Library Information Technology as a senior user experience specialist. I started in this role in July 2018 to guide user experience research and design planning on the library website and applications. Throughout my career, my goal has been applying user research and data analysis to drive system design and content decisions. I love the aha moment that comes from watching live users interact with system quirks that we “insiders” have stopped noticing. 


Prior to joining the U-M Library, I held several roles at Ohio State. Most recently, I was part of the Teaching and Learning department of Ohio State's University Libraries, where I led the library website redesign, LibGuides implementation, and design and production of an open textbook project (Choosing and Using Sources: A Guide to Academic Research), as well as production of several video projects for instruction. I also co-founded the UX Cohort, a group to foster interest in user centered design and user research among library faculty and staff.

I have a masters degree in quantitative psychology with focus in judgment in decision making from Ohio State and a BA in English and psychology from Gustatvus Adolphus College.