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Karen A Reiman-Sendi
I direct the implementation and the provision of the Library's virtual and onsite Ask a Librarian (reference) services, teach information literacy- and technology-related workshops, facilitate the development of content for the Library's web site and our public-facing applications with a focus on learning and teaching, provide research assistance to library users onsite and online, direct our University Library Associates program with UMSI, serve as liaison with Campus Computing Sites, and serve on various library committees.
I received an MILS degree from the School of Informationat the University of Michigan, and a BA degree in German Language & Literature, with a minor in French and Art History, from the University of Toledo.
My previous professional positions include: reference librarian, coordinator of library automation, head of reference, head of a branch library, and digital services librarian. I have published and presented on such topics as in-person and virtual reference services, library systems and public computing support, assessment of reference collections, information literacy for social work graduate students, the creation and the discovery of digial learning objects, and staff development/mentorship. I have served on various Reference & User Services Association (RUSA), Emerging Technologies Section (ETS, formerly MARS), Reference Services Section (RSS), and Association of College & Research Libraries (ACRL)/Education & Behavioral Sciences Section (EBSS) committees of the American Library Association (ALA). I am currently the co-chair of the RUSA/ETS/RSS Virtual Reference Services Committee, as well as the chair for the Big Ten Academic Alliance Heads of Reference group.
- Ask a Librarian
- Designing for Content-Rich Sites (presentation)
- Designing For Content-Rich Sites (video)
- Can U Help? How to Deliver an Instant Messaging Service to Improve Communication with Your Customers
- MLibrary: Concepts for Redefining Reference
- Keeping Your Data on the Ground When Putting Your (Lib)Guides in the Cloud (chapter)
- They Came for the Carbs, and Stayed for the Collaboration
- Collaborative Troubleshooting of Electronic Resources with Public Services Staff: Two Heads Are Better Than One
- Sharing Our Expertise: Benefits of Professional Development for Strategic Planning
- That's Just the Ticket: Campus Perspectives on Managing Service Requests (panel)