American Customer Satisfaction Index (UMich Business School)

There are FOUR different surveys whose names are often confused: Consumer Satisfaction (UMich Business School), Consumer Confidence (Conference Board), Consumer Attitudes (UMich ICPSR), and Consumer Comfort (ABC/Washington Post.)

• Quarterly report since 1994 on consumer satisfaction with individual companies
• Arranged by product or type of service with percent change over the previous survey and for the period
• Satisfaction with local governments by type of service and type of area
• Federal government satisfaction survey in 1999 arranged by agency, service, and type of consumer