Karen A Reiman-Sendi

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734 764 0259

208A Hatcher North
913 S University Ave
Ann Arbor, MI 48109-1190
Director, User Information & Discovery Services


I direct the implementation and the provision of the Library's virtual and onsite reference services, facilitate the development of content for the Library's public-facing web applications with a focus on learning and teaching, provide research assistance to library users onsite and online, direct our University Library Associates program with UMSI, mentor graduate students for professional paths, and serve on various library committees.



I received an MILS degree from the School of Information at the University of Michigan, and a BA degree in German Language & Literature, with a minor in French and Art History, from the University of Toledo.

My previous professional positions include: reference librarian, coordinator of library automation, head of reference, and head of a branch library. I have published and presented on such topics as in-person and virtual reference services, library systems and public computing support, assessment of reference collections, information literacy for social work graduate students, and the creation and the discovery of digital learning objects.  I have served on various Reference & User Services Association (RUSA), Machine-Assisted Reference Section (MARS), and Association of College & Research Libraries (ACRL)/Education & Behavioral Sciences Section (EBSS) committees of the American Library Association (ALA).  I am currently the co-chair of the RUSA/ETS Virtual Reference Services Committee as well as the chair for the Big Ten Academic Alliance Heads of Reference group.