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I oversee the Library's virtual and onsite reference services, teach technology-related workshops, participate in the design of the Library's web site and public-facing applications with a focus on learning and teaching, provide research assistance to library users onsite and online, and serve on various library committees.
I received an MILS degree from the School of Information at the University of Michigan, and a BA degree in German Language & Literature, with a minor in French and Art History, from the University of Toledo.
My previous professional positions include: reference librarian, coordinator of library automation, head of reference, and head of a branch library. I have published and presented on such topics as in-person and virtual reference services, library systems and public computing, assessment of reference collections, and information literacy for social work graduate students. I have served on various Reference & User Services Association (RUSA), Machine-Assisted Reference Section (MARS), and Association of College & Research Libraries (ACRL)/Education & Behavioral Sciences Section (EBSS) committess of the American Library Association (ALA). I am a current member of the RUSA/MARS/Reference Services Section Virtual Reference Tutorial Subcommittee.
- Ask a Librarian
- Research Guides
- Designing for Content-Rich Sites (presentation)
- Designing For Content-Rich Sites (video)
- Can U Help? How to Deliver an Instant Messaging Service to Improve Communication with Your Customers
- MLibrary: Concepts for Redefining Reference
- Keeping Your Data on the Ground When Putting Your (Lib)Guides in the Cloud (chapter)
- They Came for the Carbs, and Stayed for the Collaboration