About the Ask a Librarian Service

Ask a Librarian is a free service for sending library and research-related questions to U-M Library reference staff. We answer questions in-person and by phone at our reference desks, and online through email, instant messaging, and texting. We also offer individual consultations by appointment.

Hours

We’re available seven days per week, excluding university holidays and intersessions, during varied service hours:

Scope

We primarily serve U-M Ann Arbor students, faculty, and staff, but anyone can ask a library-related question.

We specialize in information about library resources, collections, facilities, and services. We also answer questions and comments about library-supported technologies, including our website and electronic resources.

We strive to answer all questions, but some are best handled by other campus units or outside organizations. If we can’t answer your question, we’ll refer you to someone who can.

Privacy

We’re committed to confidentiality, and follow the library’s reference privacy policy. We will never send you unsoliticited messages.

A Note about Acceptable Behavior

Our librarians treat Ask a Librarian users with respect and courtesy. We expect service users to treat our librarians with the same respect and courtesy. Unacceptable online behavior will not be tolerated and may result in a report to schools, Internet service providers, and law enforcement agencies.

Page maintained by Lisa Campbell
Last modified: 09/17/2014