As the head of Design & Discovery (D&D) within the Library IT division, I oversee a team of user experience and accessibility specialists, designers, web developers, a program manager, and a project manager.
I serve on a number of library committees and working groups, including the Web Presence Steering Committee, the Employee Wellness Team, the Technology Alignment and Stewardship Committee, the LIT Culture Team, the Service Design Task Force, and the Library Staff Gaming Guild. I also serve on the Faculty Senate's Information Technology Committee.
Beyond the library, I was the 2014 president of the Library & Information Technology Association (LITA), a 2014 Library Journal Mover & Shaker, and a 2007 American Library Association (ALA) Emerging Leader. I participated in the group that selected the topics and informed the production of the New Media Consortium (NMC) Horizon Report: 2017 Library Edition.
My research and professional interests include user experience, design thinking, service design, information architecture, open source technologies, digital libraries, discovery technologies, and organizational leadership.