Keep reading and researching
Current Page Path
As the Head of Design & Discovery (D&D) within the Library IT division, Rachel oversees a team of user experience and accessibility specialists, web designers, web and application developers, and project managers.
Previously, Rachel was the 2014 President of the Library & Information Technology Association (LITA), a 2014 Library Journal Mover & Shaker, and a 2007 American Library Association (ALA) Emerging Leader. She was also invited to participate on the Horizon Project Academic & Research Library Panel of Experts for 2016-2017, a group that selects the topics and informs the production of the New Media Consortium (NMC) Horizon Report: 2017 Library Edition.
Her research and professional interests include user experience, open source technologies, digital libraries, discovery technologies, service design, and organizational leadership. She's also an avid board gamer.
- Manages the Design & Discovery department
- Collaborates with Library IT leadership to guide the strategic direction of the division
- Provides management of the department’s operational portfolio that includes front-end web application development, universal and graphic design, content strategy, user research, and UX strategy
- Provides leadership for programmatic initiatives within the Library IT division related to service models, cross-divisional workflows, training, assessment, library analytics, and discovery and delivery systems
- Promotes the adoption of technology policies and standards around user interface design, accessibility, and content governance
- Coordinates IT project and resource stewardship initiatives
- Oversees library web services including the library web site, Intranet, in-house and vendor-based cross-platform search and discovery systems, library staff workflow and content tools