Policies

Document Delivery supports the scholarship, teaching, and research of the University of Michigan Ann Arbor, Flint, and Dearborn campuses by providing book loans and article scans from a wide selection of materials owned by the University of Michigan Library, and through interlibrary loan by borrowing materials from libraries worldwide when those are not locally available.

Faculty, graduate students, staff, faculty assistants (proxies), and undergraduates can use standard Document Delivery services free of charge.

Placing Requests

Patrons may place requests online via “Get This” or by logging into their Interlibrary Loan account. Requests should not be submitted on behalf of another person; patrons are responsible for items requested in their name, and are responsible for paying any costs issued by Circulation or a lending library. Please do not loan your items to others.

Request Processing and Loan Periods

Processing time for Document Delivery requests can vary widely depending on the nature and availability of the item. Article and loan requests for locally owned materials are typically processed within 1-4 business days. Loan periods vary depending on the local library from which the material is borrowed. For more information on Circulation loan periods, click here.

Here are our current processing times for materials requested through interlibrary loan, listed by format:

TURNAROUND TIME ARTICLES/BOOK CHAPTERS LOANS
Filled within 3 Days 75% 4%
Filled within 7 Days 91% 63%
Filled within 14 Days 96% 91%

Interlibrary loan always tries to find the longest loans and/or renewal options that best suit our patrons’ needs. However, loan periods can be highly variable, as they are set by the lending library; the average loan period generally ranges from 2-6 weeks (though books received from our Big Ten Academic Alliance Partners are due in 12 weeks). Loan periods are shorter for audiovisual materials. Patrons should consult their Interlibrary Loan account or the book band accompanying the item for additional information regarding due dates.

Delivery

We deliver materials to over 200 locations throughout the UM-Ann Arbor campus. Most items are delivered within 2-4 business days, but may be subject to delay due to hazardous weather or campus closings. Articles and book chapters are delivered electronically, and can be accessed via the patron’s ILLiad account. Patrons may view delivered PDFs for two weeks or five times, whichever comes first. To set up your library or departmental delivery preference, click here.

Successful delivery of materials is dependent on a patron’s good standing with Library Circulation. Items may also be delayed if patrons have overdue books, or their designated delivery location is unable to receive library items.

Please contact us if you receive an incomplete, incorrect or unreadable article. We will work to provide a new copy from our collection or contact the supplying library to resolve the issue. Placing a new request may generate unnecessary costs for the library and delay the time it takes to receive your article.

Articles and chapters are scanned at a resolution suitable for research and instruction purposes. For publication or preservation quality materials, please contact us directly.

Rush Articles, Urgent Patient Care Requests, and Microform Copying

Rush service is available to UM Hospital or medical staff needing to place an Urgent Patient Care request. This service is only for articles that are needed due to a clinical emergency, or to assist patients currently in their care. Urgent Patient Care requests are free of charge, but must be placed by contacting our office directly by phone at 734-764-8584 immediately after placing the request so that we can expedite it. If our office is closed, please leave a voicemail message with your uniqname and transaction number, and it will be handled as soon as we open. We attempt to fill these requests within 2 hours.

Rush service is also available for article requests at a rate of $12.00; loans are not available for rush service at this time. Rush article requests received before noon will be processed by 5pm that business day, and requests received after noon will be delivered by noon the following business day. We accept payment through University shortcode (6 digits) or by credit card (MasterCard, Visa, American Express, Discover). Contact our staff at 734-764-8584 after placing a request to provide payment information. Please have your Transaction Number (TN) available.

Document Delivery also provides specialized copying services to patrons for a fee. Requests from our Serials and Microforms Services collection can be processed for $6.00 plus $1.00 per scanned page. Alternatively, patrons may access microfilm and microfiche themselves by visiting Serials and Microforms Services directly at Hatcher Graduate Library, Room 203N.

Book Bands

Interlibrary loan items are circulated with either a yellow (Library Use Only) or dark blue (standard loan) book band. These bands have identifying information on them and should not be removed. Items returned without the book bands are often delayed getting back to our office or misplaced along the way and may result in lost book charges and/or your account being blocked.

Library Use Only Materials

Lending libraries will sometimes restrict an item to "Library Use Only" or "Reading Room Use Only." These items are designated with a yellow book band and must remain in the library where they are being held (or viewed under the supervision of staff in the Special Collections Reading Room). Books must be returned to the circulation desk after each viewing. Please do not put Library Use Only materials in drop boxes.

Library Use Only items are held for ten days before being returned to the owning library. If you cannot view your item within ten days, or require a long-term hold, please contact Circulation staff.

Renewals

Locally owned materials may be renewed through your library account in Mirlyn. For interlibrary loan materials, renewals can be requested through ILLiad from 5 days before to 2 days after the due date.  Renewals depend entirely on the lending library. Notification will be sent via email for any approved or denied renewal request. If the item is more than 2 days overdue, email our office to request a renewal. However, some libraries will not grant renewal requests once the item has become overdue.

Items that have been checked-out for more than 9 months may need to be renewed in person at the ILL office.

Recalls

Recalls occur when another patron requests an item you have checked out, or when the owning library needs their item back on a rush basis. Locally owned items will receive a Recall Notice from Circulation. When an interlibrary loan item is recalled, we will send you a notice via email, giving you 3 days to return it.

Items are subject to recall at any time by the owning library. If you are leaving town for an extended period of time, please return your ILL items or leave them in a place accessible by someone who may return them for you in case of a recall.

Ann Arbor patrons should return their recalled item directly to the ILL office by the new due date. UM Flint and UM Dearborn patrons can return their items to either the Thompson Library or the Mardigian Library. Items not returned by the new due date will result in your borrowing privileges being suspended on the next business day.

Returning Materials

Locally owned materials may be returned to any designated campus library. Interlibrary loan materials returned to the drop box outside Hatcher Room 106 ensure that the item will be checked-in promptly and removed from your account. If you cannot return materials to the drop box, you may return it to a designated campus library. However, materials returned to these locations may take a couple of days to reach us. Patrons will be held responsible for items returned to non-designated locations resulting lost materials.

Items should be returned in the same condition as you received them, along with all accompanying materials (DVDs, CDs, maps, patterns, etc.). Items returned with writing, highlighting, underlining, torn pages, etc. may result in fines or an invoice for the cost of a replacement copy. Patrons are responsible for paying any associated costs or fines, and your library account(s) may be blocked until payment is received.

If you have damaged or lost your interlibrary loan item, please contact us immediately. Fines for damaged and lost materials are set by the lending institution and vary widely depending on the value and availability of the item. Damaged or lost materials owned by the UM Library are subject to fines through Circulation.

Blocked Accounts

Interlibrary loan privileges will be suspended if an item is 14 days or more beyond its due date or if a recalled item is one or more days overdue. Local borrowing privileges will be suspended if an interlibrary loan item is 30 days or more beyond its due date. Privileges will be restored when the overdue item has been returned, or an invoice has been paid for a damaged or lost item.

For more information about borrowing UM Library materials, or your local account status, please contact Library Circulation.

Page maintained by Amy Gherardini
Last modified: 09/26/2017