Not everything a library wants to know is available via web-scale analytics tools such as Google Analytics. Often, custom instrumentation and logging are the best way to answer usability and analytics questions, and can offer better protections for patron privacy as well.
Posts by Ken Varnum
The new University of Michigan Library Search interface, the discovery interface for library resources at the U-M Library, was launched on July 30, 2018.
How the University of Michigan Library is unifying the user experience of discovery across multiple kinds of information, from the catalog to licensed content, from subject expertise to library webpages and LibGuides.
Over Fall 2016, the University of Michigan Library updated most of its web sites to operate exclusively on a secure, HTTPS, protocol. Along the way, we learned a few lessons.
The University of Michigan Library pledges to update its major websites to use secure (HTTPS) connections between the servers and web browsers by December 2016.
Does adding links to popular databases change user searching behavior? An October 2013 change to the University of Michigan Library’s front page gave us the opportunity to conduct an empirical study and shows that user behavior has changed since the new front page design was launched.
More than 15% of user searches for the seven most commonly used databases on the University of Michigan Library’s website were misspellings of the database name. We looked through our search logs for the three months spanning January 1-April 2, 2014, to find correct and likely incorrect search queries.
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