Posts tagged "UX"
from Library Tech Talk

Conducting User Research to Build a Better Staff Intranet

picture of a paper card sort on the floor

Everyone who works in the library, including some student workers, uses the intranet -- that’s over 450 people! In preparation for a major Drupal update and intranet redesign, the Intranet Upgrade Investigation Team (IUIT) has done a ton of thoughtful user research to guide our work including a survey, open card sort and closed cart sort. The findings are informing our progress and helping meet the goal of making the intranet a sustainable and user friendly tool that everyone wants to use.

Developing Pathways to Full-text Resources with User Journeys

Representation of a User Journey visualization

How does a library present the right information to patrons at the right time and place in the face of changing services, new technologies and vendors? User Journeys provide a way to create and improve what information, services and tools will help users on their path to the resources and services they seek. Find out what insights our team gained from developing User Journeys and we'll tell you about tools, resources and templates you can use to make your own!