Posts on March 2016
from Library Tech Talk

Developing Pathways to Full-text Resources with User Journeys

Representation of a User Journey visualization

How does a library present the right information to patrons at the right time and place in the face of changing services, new technologies and vendors? User Journeys provide a way to create and improve what information, services and tools will help users on their path to the resources and services they seek. Find out what insights our team gained from developing User Journeys and we'll tell you about tools, resources and templates you can use to make your own!