Posts by Karen A Reiman-Sendi

Applying Iterative Design to Assessment

Iteration in the design thinking process: Understand, Explore, and Materialize categories, with steps of empathize, define, ideate, prototype, test, implement.

A project team charged with providing staff training activities approached the project assessment with an iterative design lens, allowing for responsive and timely development of multiple opportunities for staff engagement around organizational and personal change. The team tried out different assessment techniques related to the opportunities offered.

The Value of Being Virtual: User Feedback on Email and Instant Messaging Reference Services

Ask a Librarian service contact methods: IM, email, text, phone

Ask a Librarian email and instant messaging (IM) service providers targeted current users of our virtual reference services during 2016-2017, to gather feedback about our online research and reference service. We wanted to know more about users' motivation for seeking help via email and via IM, as well as users' satisfaction with their online interactions. Additionally, we were interested in gathering users' ideas for future IM service enhancements.