Maybe you’ve heard of or lived with a roommate who never washed the dishes, who talked loudly on the phone late into the night or who stiffed you on rent. Not fun. Bias in our research isn’t fun either. It distorts the nature of the data we collect, analyze and share.
Posts by Ben Howell
How does a library present the right information to patrons at the right time and place in the face of changing services, new technologies and vendors? User Journeys provide a way to create and improve what information, services and tools will help users on their path to the resources and services they seek. Find out what insights our team gained from developing User Journeys and we'll tell you about tools, resources and templates you can use to make your own!