Posts tagged "Usability"

Proudly Announcing the Refreshed, Visually Restyled, and Remodeled to be More User-Friendly - Bentley Historical Library Digital Collections

The newly improved collection main page for Digitized Selections from the Charles I. Walker Collection, 1817-1887

Over the past year, Library Information Technology - specifically Digital Content & Collections, Digital Library Applications, and Design & Discovery - has been collaborating with the Bentley Historical Library to assess and update the interfaces for some of their digital collections. The results have improved usability, allowed us to document lessons learned that can be applied to the new digital platform that we are building for our digital collections, and forged deeper ties with a...

Conducting Wayfinding Research to Improve Navigation

Student drawn map of the Hatcher Graduate Library.

It’s not uncommon for academic research libraries, especially large ones, to have multiple renovations that add a wing, a floor, or even a new building. The University of Michigan Library buildings on our central campus are no exception. Our undergraduate and graduate libraries form a complex whose structure is just that. Many times a day, staff members direct visitors, patrons, or even a colleague to their intended destination.

Words Matter: Terminology in User Experience Research

image of a dictionary page with definition of definition in view

The words we choose matter and having a shared vocabulary around user experience research is an important component of the work. This post presents definitions of user experience, user research, and usability testing, while examining how they intersect and why determining the frame of your research is good practice. Plus the one phrase we try not to use...

Conducting User Research to Build a Better Staff Intranet

picture of a paper card sort on the floor

Everyone who works in the library, including some student workers, uses the intranet -- that’s over 450 people! In preparation for a major Drupal update and intranet redesign, the Intranet Upgrade Investigation Team (IUIT) has done a ton of thoughtful user research to guide our work including a survey, open card sort and closed cart sort. The findings are informing our progress and helping meet the goal of making the intranet a sustainable and user friendly tool that everyone wants to use.