Posts on December 2017

The Value of Being Virtual: User Feedback on Email and Instant Messaging Reference Services

Ask a Librarian service contact methods: IM, email, text, phone

Ask a Librarian email and instant messaging (IM) service providers targeted current users of our virtual reference services during 2016-2017, to gather feedback about our online research and reference service. We wanted to know more about users' motivation for seeking help via email and via IM, as well as users' satisfaction with their online interactions. Additionally, we were interested in gathering users' ideas for future IM service enhancements.

Student Engagement Ambassador Fall Activities

Student Ambassadors

Most University of Michigan students are well aware of the boundless opportunities offered by the Library within the pages of our books and in the depths of our digital resources. What may be unfamiliar to students are the numerous opportunities to engage with the Library beyond the stacks and databases. The Library Student Engagement Ambassadors, a group of eight undergraduate students with varying majors and interests, have been hard at work all semester bringing the campus community exciting...

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