Usability Reports

 The goal of this survey was to offer users the opportunity to select a graphic to represent the Ask Us reference service from a variety of options (as determined by a review of how other libraries represent this service).

 The Library Outages web page lists the status of current problems with online resources. The overall goal of this project is to make the Library Outages page easier for patrons to find and easier to use once found.

 The purpose of this test was to follow up on the Guerilla Test of Advance Media Booking and assess the overall usability of the Advance Media Booking interface.

 This survey, a broad overview of how our library’s users view the web site and the tools we offer, provides the Web Team with a starting point for conducting focus groups and usability studies.

 The goal for this study was to conduct a simple comparison of how some other libraries link to their electronic reference services to inform & inspire changes for the MLibrary gateway.

 This was a followup test following changes made as a result of the previous Ask Us Service Guerilla test from April 2007 (see above). First, we wanted to compare two prototype icons that had different ways of displaying “email, chat, phone”. Second, we wanted to get feedback about how to make the icon more noticeable.

The goal for this follow-up test was to determine, from a pool of three choices, which alternate label terminology for the current “Get Books, Articles, and More” link best fits the user’s understanding of the delivery services page that follows.

 Study by SI 622 Student Group. The purpose of this survey was to perform formal user tests of the Mirlyn and MBooks interfaces to observe use of the systems in order to pinpoint potential problem areas.

The goal for this test was to determine link’s label terminology that best fits the user’s understanding of the service in preparation of renaming the link’s label.

The goal of this test was to determine user opinions of section labels, their ordering, and the Ask Us service.

 Study by SI 622 Student Group. Interviews from two students, two librarians, and one university employee. From these, three personas and scenarios were created.

 Study by SI 622 Student Group. A GTN is a method for statically representing and describing a system in order to better evaluate the system's scope, organization, flow, and predict where usage problems may occur.