all Usability Reports

Policies Database: Guerilla Test

May, 2008
Library Websites

 Four significant issues were identified related to terminology, iconography and navigation. Recommendations for changes to link labels and placement of global navigation links were made.

Authorship: 
UM Library Web Systems
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
PoliciesDB_Guerilla_final.pdf680.16 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MTagger Cognitive Walkthrough and Heuristic Evaluation

May, 2008
MTagger

The goal for these evaluations was to reveal a preliminary set of issues pertaining to the usability, functionality and aesthetics of MTagger and to facilitate prioritizing further benchmarks.

Authorship: 
Usability Working Group
UX Method: 
Heuristic Evaluation
Cognitive Walkthrough
Full Text Attachment: 
AttachmentSize
MTagger_InitialEval.pdf4.24 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us - Survey

April, 2008
Library Gateway

 The goal of this survey was to offer users the opportunity to select a graphic to represent the Ask Us reference service from a variety of options (as determined by a review of how other libraries represent this service).

Authorship: 
Usability Working Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Gateway_AskUs_Survey.pdf763.83 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Askwith: Survey

December, 2007
Library Websites

 The purpose of this test was to follow up on the Guerilla Test of Advance Media Booking and assess the overall usability of the Advance Media Booking interface.

Authorship: 
Usability Working Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Askwith_survey.pdf1.33 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Askwith: Guerilla Test of Advance Media Booking Service

November, 2007
Library Websites

 The purpose of this test was to assess the overall usability of the Advance Media Booking interface, to identify any common problems users encountered with the interface, and recommend possible changes to improve the interface.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
AskwithGuerillaTest.pdf633.85 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Library Web Survey - Survey

October, 2007
Library Gateway

 This survey, a broad overview of how our library’s users view the web site and the tools we offer, provides the Web Team with a starting point for conducting focus groups and usability studies.

Authorship: 
Library Web Team
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
WebSurvey_Fall2007_Formal.pdf3.02 MB
Additional Files: 
AttachmentSize
WebSurvey_Fall2007.pdf1.42 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

ILL, 7-FAST, MITS Service - Formal Tests

August, 2007
Library Gateway

 The goal for this test was to explore usability issues of new prototypes of the three delivery services and develop recommendations to help delivery services enhance learnability and usability.

Authorship: 
Usability Working Group
UX Method: 
Usability Testing
Full Text Attachment: 
AttachmentSize
ILL_7Fast_MITS.pdf5.81 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us Service (#2) - Guerilla Test

August, 2007
Library Gateway

 This was a followup test following changes made as a result of the previous Ask Us Service Guerilla test from April 2007 (see above). First, we wanted to compare two prototype icons that had different ways of displaying “email, chat, phone”. Second, we wanted to get feedback about how to make the icon more noticeable.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_AskUs2.pdf1.04 MB
Additional Files: 
AttachmentSize
Appendix_B.pdf57.01 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Link to Delivery Services (#2) - Guerilla Test

May, 2007
Library Gateway

The goal for this follow-up test was to determine, from a pool of three choices, which alternate label terminology for the current “Get Books, Articles, and More” link best fits the user’s understanding of the delivery services page that follows.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_deliveryserv_label2.pdf1.91 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us Service - Guerilla Test

April, 2007
Library Gateway

 The goal for this test was to determine if users notice the main Ask Us bubble graphic and current use of the Ask Us services and IM in general.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_AskUs.pdf1.61 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MBooks User Tests

March, 2007
MBooks

 Study by SI 622 Student Group. The purpose of this survey was to perform formal user tests of the Mirlyn and MBooks interfaces to observe use of the systems in order to pinpoint potential problem areas.

Authorship: 
SI 622 Student Group
UX Method: 
Usability Testing
Full Text Attachment: 
AttachmentSize
SI622MBooks_UserTest.pdf550.47 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MBooks Survey #2

March, 2007
MBooks

 Study by SI 622 Student Group. The purpose of this survey was to receive feedback on the MBooks user experience and to compare MBooks with other electronic resources. The comparison focused on features available in other electronic resource systems and what features are lacking from the MBooks system.

Authorship: 
SI 622 Student Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
SI622MBooks_Survey.pdf417.51 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Link to Delivery Services - Guerilla Test

March, 2007
Library Gateway

The goal for this test was to determine link’s label terminology that best fits the user’s understanding of the service in preparation of renaming the link’s label.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_deliveryserv_label_0.pdf1.28 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MBooks Comparative Evaluation

February, 2007
MBooks

 Study by SI 622 Student Group. The comparative evaluation of MBooks' competitive landscape. Other interfaces assessed: Google Boook Search, Amazon Online Reader, Safari Books Online, The Open Library, Harvard University Library's Pageturner

Authorship: 
SI 622 Student Group
UX Method: 
Comparative Evaluation
Full Text Attachment: 
AttachmentSize
SI622MBooks_CompEval.pdf3 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MBooks Survey #1

February, 2007
MBooks

The primary goal of this survey was to collect a preliminary set of both quantitative and qualitative data about the functionality, usability, and aesthetics of MBooks.

Authorship: 
SI 622 Student Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
MBooks_SurveyReport_1.pdf1.08 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MBooks Generalized Transition Network "GTN"

February, 2007
MBooks

 Study by SI 622 Student Group. A GTN is a method for statically representing and describing a system in order to better evaluate the system's scope, organization, flow, and predict where usage problems may occur.

Authorship: 
SI 622 Student Group
UX Method: 
Generalized Transition Network
Full Text Attachment: 
AttachmentSize
MBooks_SI622_GTN.pdf932.33 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

SFX: Guerilla Test of SFX Label: Round 2

December, 2006
SFX

 A re-design of the first SFX Label Test, with re-designed graphics for the SFX label, was informally tested. The results were again inconclusive, but narrowed down to two label choices.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
03_SFXlabel_Guerilla2.pdf402.58 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Deep Blue Expert Evaluation

December, 2006
Deep Blue

 Several Library colleagues reviewed the Deep Blue environment within their context as reference librarians.

Authorship: 
Usability Working Group
UX Method: 
Expert Evaluation
Full Text Attachment: 
AttachmentSize
DeepBlue_expert_eval.pdf179.88 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

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