Eight other institutions that use a similar service were compared with UM's to see the differences in labeling choices.
Usability Working Group Usability Reports
Label terminology was tested to determine what best fits the user's understanding of the service in preparation for redesigning the button.
Undergraduate and graduate students worked through discovery tasks intended to test the search and retrieval of items, while faculty tested the deposit interface. (The following report also contains results from a School of Information Usability class project.)
Individuals were asked to complete tasks involving labeling and navigation as well as the various types of searches available. Only a summary of this testing is available, not the full report.