Usability Working Group Usability Reports

Library Gateway - Participatory Design

May, 2010
Library Gateway

The primary purpose of this exercise was to gain a better understanding of which tools and sections of the library website's home page the participants found most and least useful.

Authorship: 
Usability Working Group
UX Method: 
Participatory Design
Full Text Attachment: 
AttachmentSize
LibWebsite_PD.pdf7.39 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MTagger Interviews

June, 2008
MTagger

 Interviews were conducted to gather feedback about user behavior and expectations concerning MTagger and other social tagging tools in order to improve and expand upon existing features in the MTagger interface.

Authorship: 
Usability Working Group
UX Method: 
Interviews
Full Text Attachment: 
AttachmentSize
MTagger_Interviews.pdf247.25 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MTagger Comparative Evaluation

June, 2008
MTagger

Usability interns researched popular platforms that are currently providing online bookmarking and tagging services. Attention was paid to how these sites handle issues known to exist in MTagger as well as how these tools provide users with features that go beyond MTagger’s current implementation.

Authorship: 
Usability Working Group
UX Method: 
Comparative Evaluation
Full Text Attachment: 
AttachmentSize
MTagger_ComparitiveEvaluation.pdf1.21 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MTagger Cognitive Walkthrough and Heuristic Evaluation

May, 2008
MTagger

The goal for these evaluations was to reveal a preliminary set of issues pertaining to the usability, functionality and aesthetics of MTagger and to facilitate prioritizing further benchmarks.

Authorship: 
Usability Working Group
UX Method: 
Heuristic Evaluation
Cognitive Walkthrough
Full Text Attachment: 
AttachmentSize
MTagger_InitialEval.pdf4.24 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us - Survey

April, 2008
Library Gateway

 The goal of this survey was to offer users the opportunity to select a graphic to represent the Ask Us reference service from a variety of options (as determined by a review of how other libraries represent this service).

Authorship: 
Usability Working Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Gateway_AskUs_Survey.pdf763.83 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Askwith: Survey

December, 2007
Library Websites

 The purpose of this test was to follow up on the Guerilla Test of Advance Media Booking and assess the overall usability of the Advance Media Booking interface.

Authorship: 
Usability Working Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Askwith_survey.pdf1.33 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Askwith: Guerilla Test of Advance Media Booking Service

November, 2007
Library Websites

 The purpose of this test was to assess the overall usability of the Advance Media Booking interface, to identify any common problems users encountered with the interface, and recommend possible changes to improve the interface.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
AskwithGuerillaTest.pdf633.85 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

ILL, 7-FAST, MITS Service - Formal Tests

August, 2007
Library Gateway

 The goal for this test was to explore usability issues of new prototypes of the three delivery services and develop recommendations to help delivery services enhance learnability and usability.

Authorship: 
Usability Working Group
UX Method: 
Usability Testing
Full Text Attachment: 
AttachmentSize
ILL_7Fast_MITS.pdf5.81 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us Service (#2) - Guerilla Test

August, 2007
Library Gateway

 This was a followup test following changes made as a result of the previous Ask Us Service Guerilla test from April 2007 (see above). First, we wanted to compare two prototype icons that had different ways of displaying “email, chat, phone”. Second, we wanted to get feedback about how to make the icon more noticeable.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_AskUs2.pdf1.04 MB
Additional Files: 
AttachmentSize
Appendix_B.pdf57.01 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Link to Delivery Services (#2) - Guerilla Test

May, 2007
Library Gateway

The goal for this follow-up test was to determine, from a pool of three choices, which alternate label terminology for the current “Get Books, Articles, and More” link best fits the user’s understanding of the delivery services page that follows.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_deliveryserv_label2.pdf1.91 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us Service - Guerilla Test

April, 2007
Library Gateway

 The goal for this test was to determine if users notice the main Ask Us bubble graphic and current use of the Ask Us services and IM in general.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_AskUs.pdf1.61 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Link to Delivery Services - Guerilla Test

March, 2007
Library Gateway

The goal for this test was to determine link’s label terminology that best fits the user’s understanding of the service in preparation of renaming the link’s label.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_deliveryserv_label_0.pdf1.28 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Deep Blue Expert Evaluation

December, 2006
Deep Blue

 Several Library colleagues reviewed the Deep Blue environment within their context as reference librarians.

Authorship: 
Usability Working Group
UX Method: 
Expert Evaluation
Full Text Attachment: 
AttachmentSize
DeepBlue_expert_eval.pdf179.88 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

SFX: Guerilla Test of SFX Label: Round 2

December, 2006
SFX

 A re-design of the first SFX Label Test, with re-designed graphics for the SFX label, was informally tested. The results were again inconclusive, but narrowed down to two label choices.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
03_SFXlabel_Guerilla2.pdf402.58 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

SFX Comparative Analysis

August, 2006
SFX

Eight other institutions that use a similar service were compared with UM's to see the differences in labeling choices.

Authorship: 
Usability Working Group
UX Method: 
Comparative Evaluation
Full Text Attachment: 
AttachmentSize
SFX_comp_eval.pdf157.35 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Deep Blue Formal User Test

June, 2006
Deep Blue

 Undergraduate and graduate students worked through discovery tasks intended to test the search and retrieval of items, while faculty tested the deposit interface. (The following report also contains results from a School of Information Usability class project.)

Authorship: 
Usability Working Group
UX Method: 
Usability Testing
Full Text Attachment: 
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

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