Library Gateway Usability Reports

Mobile Survey Report - 2012

June, 2012
Library Gateway

Authorship: 
Mobile Library Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
MobileSurvey_2012.pdf937.4 KB
Page maintained by Suzanne Chapman
Last modified: 06/08/2012

Services/Departments/Libraries Organization - Card Sorting

May, 2010
Library Gateway

The goal for these tests was to determine how users categorized a sample of pages currently grouped under Services, Departments and Libraries on the Library Gateway to see if there might be better ways to group and label these items.

Authorship: 
Usability Task Force
UX Method: 
Card Sort
Full Text Attachment: 
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Library Gateway - Participatory Design

May, 2010
Library Gateway

The primary purpose of this exercise was to gain a better understanding of which tools and sections of the library website's home page the participants found most and least useful.

Authorship: 
Usability Working Group
UX Method: 
Participatory Design
Full Text Attachment: 
AttachmentSize
LibWebsite_PD.pdf7.39 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Quick Links Section - Informal "Guerilla" Test

December, 2009
Library Gateway

 The gateway includes a group of links on the bottom (footer) of each page called “Quick Links.” These links are meant to provide convenient access to some of the most frequently used and/or most requested links related to both library and university business.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
QuickLinks.pdf200.05 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Search/Browse - Informal "Guerilla" Test

December, 2009
Library Gateway

 The gateway provides options for users to search or browse the content of the site. The results pages for these features sort resources into different sections by type. The goal for this test was to determine the order of the headings on the search results page and the browse results page.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Search_Browse.pdf351.96 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Mobile Survey Report - 2009

December, 2009
Library Gateway

 This survey was designed and administered by the MLibrary Mobile Devices Working Group: Karen Reiman-Sendi (chair), Anne Beaubien, Suzanne Chapman, Kathleen Folger, and Gary Munce. The survey was intended to supplement national survey data about mobile use with actual responses from MLibrary patrons.

Authorship: 
Mobile Library Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Mobile Survey Report_Final.pdf1.28 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Instruction Request Form - User Test

June, 2009
Library Gateway

 The Instruction Menu allows faculty and Graduate Student Instructors to request library instruction sessions and to tailor those sessions to their particular needs. The goals for this test were to determine whether the form provides users the information they need/want and if the design is navigable and the terminology is clear.

Authorship: 
Usability Task Force
UX Method: 
Usability Testing
Full Text Attachment: 
AttachmentSize
InstructReqForm.pdf941.29 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us - Survey

April, 2008
Library Gateway

 The goal of this survey was to offer users the opportunity to select a graphic to represent the Ask Us reference service from a variety of options (as determined by a review of how other libraries represent this service).

Authorship: 
Usability Working Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Gateway_AskUs_Survey.pdf763.83 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Library Web Survey - Survey

October, 2007
Library Gateway

 This survey, a broad overview of how our library’s users view the web site and the tools we offer, provides the Web Team with a starting point for conducting focus groups and usability studies.

Authorship: 
Library Web Team
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
WebSurvey_Fall2007_Formal.pdf3.02 MB
Additional Files: 
AttachmentSize
WebSurvey_Fall2007.pdf1.42 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us Service (#2) - Guerilla Test

August, 2007
Library Gateway

 This was a followup test following changes made as a result of the previous Ask Us Service Guerilla test from April 2007 (see above). First, we wanted to compare two prototype icons that had different ways of displaying “email, chat, phone”. Second, we wanted to get feedback about how to make the icon more noticeable.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_AskUs2.pdf1.04 MB
Additional Files: 
AttachmentSize
Appendix_B.pdf57.01 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

ILL, 7-FAST, MITS Service - Formal Tests

August, 2007
Library Gateway

 The goal for this test was to explore usability issues of new prototypes of the three delivery services and develop recommendations to help delivery services enhance learnability and usability.

Authorship: 
Usability Working Group
UX Method: 
Usability Testing
Full Text Attachment: 
AttachmentSize
ILL_7Fast_MITS.pdf5.81 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Link to Delivery Services (#2) - Guerilla Test

May, 2007
Library Gateway

The goal for this follow-up test was to determine, from a pool of three choices, which alternate label terminology for the current “Get Books, Articles, and More” link best fits the user’s understanding of the delivery services page that follows.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_deliveryserv_label2.pdf1.91 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Ask Us Service - Guerilla Test

April, 2007
Library Gateway

 The goal for this test was to determine if users notice the main Ask Us bubble graphic and current use of the Ask Us services and IM in general.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_AskUs.pdf1.61 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Link to Delivery Services - Guerilla Test

March, 2007
Library Gateway

The goal for this test was to determine link’s label terminology that best fits the user’s understanding of the service in preparation of renaming the link’s label.

Authorship: 
Usability Working Group
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Gateway_deliveryserv_label_0.pdf1.28 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013