Current Page Path
Library Gateway Usability Reports
The goal for these tests was to determine how users categorized a sample of pages currently grouped under Services, Departments and Libraries on the Library Gateway to see if there might be better ways to group and label these items.
The primary purpose of this exercise was to gain a better understanding of which tools and sections of the library website's home page the participants found most and least useful.
The gateway includes a group of links on the bottom (footer) of each page called “Quick Links.” These links are meant to provide convenient access to some of the most frequently used and/or most requested links related to both library and university business.
The gateway provides options for users to search or browse the content of the site. The results pages for these features sort resources into different sections by type. The goal for this test was to determine the order of the headings on the search results page and the browse results page.
This survey was designed and administered by the MLibrary Mobile Devices Working Group: Karen Reiman-Sendi (chair), Anne Beaubien, Suzanne Chapman, Kathleen Folger, and Gary Munce. The survey was intended to supplement national survey data about mobile use with actual responses from MLibrary patrons.
The Instruction Menu allows faculty and Graduate Student Instructors to request library instruction sessions and to tailor those sessions to their particular needs. The goals for this test were to determine whether the form provides users the information they need/want and if the design is navigable and the terminology is clear.
The goal of this survey was to offer users the opportunity to select a graphic to represent the Ask Us reference service from a variety of options (as determined by a review of how other libraries represent this service).
This survey, a broad overview of how our library’s users view the web site and the tools we offer, provides the Web Team with a starting point for conducting focus groups and usability studies.
The goal of this test was to determine if users understood the functionality and menu items of the global navigation menu on the Gateway.
The goal for this study was to conduct a simple comparison of how some other libraries link to their electronic reference services to inform & inspire changes for the MLibrary gateway.
This was a followup test following changes made as a result of the previous Ask Us Service Guerilla test from April 2007 (see above). First, we wanted to compare two prototype icons that had different ways of displaying “email, chat, phone”. Second, we wanted to get feedback about how to make the icon more noticeable.
The goal for this test was to explore usability issues of new prototypes of the three delivery services and develop recommendations to help delivery services enhance learnability and usability.
The goal for this follow-up test was to determine, from a pool of three choices, which alternate label terminology for the current “Get Books, Articles, and More” link best fits the user’s understanding of the delivery services page that follows.
The goal for this test was to determine if users notice the main Ask Us bubble graphic and current use of the Ask Us services and IM in general.
The goal of this test was to determine user opinions of section labels, their ordering, and the Ask Us service.
The goal for this test was to determine link’s label terminology that best fits the user’s understanding of the service in preparation of renaming the link’s label.