Experienced User Interviews Usability Reports

Interviews with Experienced Users

September, 2012
Experienced User Interviews

 The Usability Group conducted a series of interviews with 10 experienced users to study how they interact with the library website and what online services they value. We also hoped to identify what resources experienced users were missing or struggling with, and gain insights into how to help them utilize our resources more efficiently. 

Sonali Mishra, Barbara Alvarez, Shevon Desai, Kat Hagedorn, Suzanne Chapman (chair)
UX Method: 
Full Text Attachment: 
Interviews_Experienced_Users_0.pdf2.74 MB
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Last modified: 09/26/2012