all Usability Reports

Map of Usage vs. Representation of Services on the Library Homepage

November, 2012

A “heat map” showing use of online services vs. the real estate allotted to them on the homepage.

Authorship: 
MLIbrary Web Committee: Sonali Mishra, Ken Varnum, Barbara Alvarez, Emily Campbell, Lisa Campbell, Marisa Conte, Shevon Desai, Bill Dueber, Donna Hayward, Lynne Raughley, Karen Reiman-Sendi, Suzanne Chapman (chair)
UX Method: 
Interface Evaluation
Full Text Attachment: 
AttachmentSize
HeatMapShortReport.pdf2.52 MB
Page maintained by Sonali Mishra
Last modified: 05/27/2013

Interviews with Experienced Users

September, 2012
Experienced User Interviews

 The Usability Group conducted a series of interviews with 10 experienced users to study how they interact with the library website and what online services they value. We also hoped to identify what resources experienced users were missing or struggling with, and gain insights into how to help them utilize our resources more efficiently. 

Authorship: 
Sonali Mishra, Barbara Alvarez, Shevon Desai, Kat Hagedorn, Suzanne Chapman (chair)
UX Method: 
Interviews
Full Text Attachment: 
AttachmentSize
Interviews_Experienced_Users_0.pdf2.74 MB
Page maintained by Sonali Mishra
Last modified: 09/26/2012

Mobile Survey Report - 2012

June, 2012
Library Gateway

Authorship: 
Mobile Library Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
MobileSurvey_2012.pdf937.4 KB
Page maintained by Suzanne Chapman
Last modified: 06/08/2012

ArticlesPlus Launch Survey

July, 2011
ArticlesPlus

The University of Michigan Library launched a new article discovery tool in the Fall of 2010. This tool is powered by Summon™ and rebranded locally as “ArticlesPlus.” Immediately upon launch, we conducted a survey using Qualtrics survey software to gather demographics, gauge user satisfaction, and evaluate usability.

Authorship: 
Suzanne Chapman
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
ArticlesPlusLaunchSurvey.pdf1.35 MB
Page maintained by Suzanne Chapman
Last modified: 02/23/2012

Mirlyn Search Satisfaction Survey

February, 2011
Mirlyn (VuFind)

The primary purpose of this survey was to gather information about how satisfied patrons are with search results in Mirlyn and whether satisfaction levels vary significantly between categories of users (i.e. undergraduates, graduate students, faculty, etc.).

Authorship: 
Usability Task Force
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
MirlynSearchSurvey_Feb2011.pdf598.97 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Mirlyn “Available Online” Label Guerilla Test

February, 2011
Mirlyn (VuFind)

The goal of this guerilla test was to determine which of four labels (three alternate labels, in addition to the current “available online” label) denoting online availability is preferred by patrons, taking time to ensure that patrons understand the range of situations currently represented by the "available online" label.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
MirlynGuerillaTest_Feb2011.pdf520.52 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Services/Departments/Libraries Organization - Card Sorting

May, 2010
Library Gateway

The goal for these tests was to determine how users categorized a sample of pages currently grouped under Services, Departments and Libraries on the Library Gateway to see if there might be better ways to group and label these items.

Authorship: 
Usability Task Force
UX Method: 
Card Sort
Full Text Attachment: 
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Library Gateway - Participatory Design

May, 2010
Library Gateway

The primary purpose of this exercise was to gain a better understanding of which tools and sections of the library website's home page the participants found most and least useful.

Authorship: 
Usability Working Group
UX Method: 
Participatory Design
Full Text Attachment: 
AttachmentSize
LibWebsite_PD.pdf7.39 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Quick Links Section - Informal "Guerilla" Test

December, 2009
Library Gateway

 The gateway includes a group of links on the bottom (footer) of each page called “Quick Links.” These links are meant to provide convenient access to some of the most frequently used and/or most requested links related to both library and university business.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
QuickLinks.pdf200.05 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Search/Browse - Informal "Guerilla" Test

December, 2009
Library Gateway

 The gateway provides options for users to search or browse the content of the site. The results pages for these features sort resources into different sections by type. The goal for this test was to determine the order of the headings on the search results page and the browse results page.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Search_Browse.pdf351.96 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Mobile Survey Report - 2009

December, 2009
Library Gateway

 This survey was designed and administered by the MLibrary Mobile Devices Working Group: Karen Reiman-Sendi (chair), Anne Beaubien, Suzanne Chapman, Kathleen Folger, and Gary Munce. The survey was intended to supplement national survey data about mobile use with actual responses from MLibrary patrons.

Authorship: 
Mobile Library Group
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Mobile Survey Report_Final.pdf1.28 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

LibGuides Guerilla Testing

November, 2009
LibGuides

This guerrilla test built on previous focus group findings which demonstrated that the language currently used to describe our LibGuides (e.g., "research guides") is confusing and misleading regarding the actual content found on LibGuides pages.

Authorship: 
LibGuides Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
libguides_rept_final.pdf2.54 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

LibGuides Focus Group

September, 2009
LibGuides

 The goal for this test was not to look at specific design or functionality features of LibGuides, but to better understand the research habits of undergraduate students.

Authorship: 
LibGuides Usability Task Force
UX Method: 
Focus Group
Full Text Attachment: 
AttachmentSize
LibGuidesFocusGrpReport.pdf180.08 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Instruction Request Form - User Test

June, 2009
Library Gateway

 The Instruction Menu allows faculty and Graduate Student Instructors to request library instruction sessions and to tailor those sessions to their particular needs. The goals for this test were to determine whether the form provides users the information they need/want and if the design is navigable and the terminology is clear.

Authorship: 
Usability Task Force
UX Method: 
Usability Testing
Full Text Attachment: 
AttachmentSize
InstructReqForm.pdf941.29 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

VuFind Modified Card Sorting Labels Test

December, 2008
Mirlyn (VuFind)

 The goals for this test were to solicit suggestions from users for labeling facet categories, determine how users perceive the relative importance of facets, and determine how many narrowing terms users would like to see within each facet.

Authorship: 
Usability Task Force
UX Method: 
Card Sort
Full Text Attachment: 
AttachmentSize
VuFind_Card_Sort.pdf629.28 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

VuFind Login Guerilla Test

November, 2008
Mirlyn (VuFind)

 The goal for this test was to determine how users perceive login when using the catalog, and at which access points it is best to force a login decision.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Login_guerilla_final.pdf2.92 MB
Additional Files: 
AttachmentSize
Login_prelim_findings.pdf1.37 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

VuFind Look-n-Feel Guerilla Test

November, 2008
Mirlyn (VuFind)

 The goal for this test was to evaluate how users perceive the catalog when it is and is not embedded into a page with navigation tool bars located at the top of the library's homepage.

Authorship: 
Usability Task Force
UX Method: 
Guerrilla Test
Full Text Attachment: 
AttachmentSize
Look_and_feel_guerilla_final.pdf1.3 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Staff Intranet: Internet-based Survey

August, 2008
Library Websites

 To determine staff opinions about particular category labels, and see if participants have ideas about new labels and content.

Authorship: 
UM Library Web Systems
UX Method: 
Survey
Full Text Attachment: 
AttachmentSize
Survey_Report_final.pdf228.2 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Staff Intranet: Card Sorting

August, 2008
Library Websites

 To determine staff opinions and trends about categories and labeling, and see if participants had ideas of new features and content.

Authorship: 
UM Library Web Systems
UX Method: 
Card Sort
Full Text Attachment: 
AttachmentSize
Card_Sort_Report_final.pdf8.81 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Staff Intranet: Focus Group

July, 2008
Library Websites

 Intranet usage characteristics, frequently used features and recommendations for changes and additions were identified.

Authorship: 
UM Library Web Systems
UX Method: 
Focus Group
Full Text Attachment: 
AttachmentSize
Focus_Group_Report_final.pdf206.31 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MTagger Comparative Evaluation

June, 2008
MTagger

Usability interns researched popular platforms that are currently providing online bookmarking and tagging services. Attention was paid to how these sites handle issues known to exist in MTagger as well as how these tools provide users with features that go beyond MTagger’s current implementation.

Authorship: 
Usability Working Group
UX Method: 
Comparative Evaluation
Full Text Attachment: 
AttachmentSize
MTagger_ComparitiveEvaluation.pdf1.21 MB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

Policies Database: Heuristic Evaluation

June, 2008
Library Websites

 The goal for these evaluations was to reveal a preliminary set of issues pertaining to the usability, functionality and aesthetics of the Policies Database, and to facilitate prioritizing further benchmarks.

Authorship: 
UM Library Web Systems
UX Method: 
Heuristic Evaluation
Full Text Attachment: 
AttachmentSize
Policies_DB.pdf191.25 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

MTagger Interviews

June, 2008
MTagger

 Interviews were conducted to gather feedback about user behavior and expectations concerning MTagger and other social tagging tools in order to improve and expand upon existing features in the MTagger interface.

Authorship: 
Usability Working Group
UX Method: 
Interviews
Full Text Attachment: 
AttachmentSize
MTagger_Interviews.pdf247.25 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013

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