Interviews with Experienced Users

Publication Date:

September, 2012

Authorship:

Sonali Mishra, Barbara Alvarez, Shevon Desai, Kat Hagedorn, Suzanne Chapman (chair)

Project:

Experienced User Interviews

UX Method:

Interviews

The Usability Group conducted a series of interviews with 10 experienced users to study how they interact with the library website and what online services they value. We also hoped to identify what resources experienced users were missing or struggling with, and gain insights into how to help them utilize our resources more efficiently.

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