Ask Us - Survey

Publication Date: 
April, 2008
Authorship: 
Usability Working Group
Project: 
Library Gateway
UX Method: 
Survey

 The goal of this survey was to offer users the opportunity to select a graphic to represent the Ask Us reference service from a variety of options (as determined by a review of how other libraries represent this service). Specifically, we wanted to learn if users prefer Ask Us or Ask a Librarian and if they prefer text to describe the methods for contacting a librarian, icons to describe the methods for contacting a librarian, or neither text nor icons.

Full Text Attachment: 
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Gateway_AskUs_Survey.pdf763.83 KB
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Last modified: 03/24/2013