Ask Us Service (#2) - Guerilla Test

Publication Date: 
August, 2007
Usability Working Group
Library Gateway
UX Method: 
Guerrilla Test

 This was a followup test following changes made as a result of the previous Ask Us Service Guerilla test from April 2007 (see above). First, we wanted to compare two prototype icons that had different ways of displaying “email, chat, phone”. Second, we wanted to get feedback about how to make the icon more noticeable.

Full Text Attachment: 
Gateway_AskUs2.pdf1.04 MB
Additional Files: 
Appendix_B.pdf57.01 KB
Page maintained by Suzanne Chapman
Last modified: 03/24/2013