ArticlesPlus Launch Survey

Publication Date: 
July, 2011
Suzanne Chapman
UX Method: 

The University of Michigan Library launched a new article discovery tool in the Fall of 2010. This tool is powered by Summon™ and rebranded locally as “ArticlesPlus.” Immediately upon launch, we conducted a survey using Qualtrics survey software to gather demographics, gauge user satisfaction, and evaluate usability. The latter was accomplished via static screenshots and task-based questions. Overall, satisfaction levels were high and a majority of the respondents succeeded in accomplishing goals of the task-based usability questions.

Full Text Attachment: 
ArticlesPlusLaunchSurvey.pdf1.35 MB
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Last modified: 02/23/2012