Usability in the Library: MBooks Reports

About the Project

Note: since this study was done, the MBooks access system's name has changed to HathiTrust Digital Library.

Project Overview: Tests conducted from January 2007 - April 2007

Methodologies: Survey, Generalized Transition Network, Interviews, Personas & Scenarios, Comparative Analysis, Formal User Testing)

MBooks is the University of Michigan's online access system to the Library's digitized collections, particularly the volumes that have been scanned through our partnership arrangement with Google.

This phase of testing will be conducted during the Winter 2007 semester by a student group from the University of Michigan's School of Information SI 622 "Evaluation of Systems and Services" class with additional reports by the Digital Library Production Service (DLPS) Interface & User Testing Specialist.

Access to MBooks is through Mirlyn, the online catalog for the University of Michigan libraries. For more information about MBooks see UM Library's MBooks Page.

Survey #1 (Feb 2007)

Link to pdf

The primary goal of this survey was to collect a preliminary set of both quantitative and qualitative data about the functionality, usability, and aesthetics of MBooks.

Generalized Transition Network "GTN" (Feb 2007)

Link to pdf

Study by SI 622 Student Group. A GTN is a method for statically representing and describing a system in order to better evaluate the system's scope, organization, flow, and predict where usage problems may occur.

Interviews, Personas & Scenarios (Feb 2007)

Link to pdf

Study by SI 622 Student Group. Interviews from two students, two librarians, and one university employee. From these, three personas and scenarios were created.

Comparative Evaluation (Feb 2007)

Link to pdf

Study by SI 622 Student Group. The comparative evaluation of MBooks' competitive landscape. Other interfaces assessed: Google Boook Search, Amazon Online Reader, Safari Books Online, The Open Library, Harvard University Library's Pageturner.

Heuristic Evaluation (Mar 2007)

Link to pdf

Study by SI 622 Student Group. This report describes an evaluation of MBooks and Mirlyn based on Jakob Nielson's 10 usability heuristics.

Survey #2 (Mar 2007)

Link to pdf

Study by SI 622 Student Group. The purpose of this survey was to receive feedback on the MBooks user experience and to compare MBooks with other electronic resources. The comparison focused on features available in other electronic resource systems and what features are lacking from the MBooks system. To obtain objective data a broad audience was reached within the UM community as well as outside the UM community.

User Tests (Mar 2007)

Link to pdf

Study by SI 622 Student Group. The purpose of this survey was to perform formal user tests of the Mirlyn and MBooks interfaces to observe use of the systems in order to pinpoint potential problem areas.

Page maintained by Suzanne Chapman
Last modified: 03/17/2013