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Social Work Library staff have gathered answers to questions frequently asked at our Service Desk or received via e-mail. These questions and answers are grouped into two categories: library-related, and technical or computing-related. These answers are provided to assist you when library staff are not available, but please feel free to contact library staff in-person during regular library hours with your questions. Please be aware that another potential source of information is our "About the Library" page. If you have a question that is not answered by these links or pages, please contact Library Staff at: social.work.library@umich.edu or (734) 764-5169.
The Social Work Library: |
The Social Work Library Computing Site: |
I am a guest at the Social Work Library. What library resources can I use?
As a visitor, all of the library's collections (periodicals, books, and special collections) are available for your use while you are in the library. If you are a social work professional and are new to using the Social Work Library web page, Resources for Social Work Professionals Not Affiliated with U-M could be helpful to you.
You may also use the computers that are marked Library Research Only; log on by following the guest prompts. These computers will allow you access to the University of Michigan library's catalog, electronic resources, the Internet, and basic Microsoft Office programs. Unfortunately, if you do not have a U-M uniqname and password, you will not be able to print from these computers. The library has photocopiers that are available for you to use. The cost is $.10 per copy and a copier card is required.
You also have access to assistance from library staff. If you have any research questions, please feel free to ask at the library's service desk.
Visitors may be eligible for borrowing privileges. For more information, please contact Harlan Hatcher Graduate Library Circulation Services at 734/764-0400 or point your web browser to: http://www.lib.umich.edu/circ/guestborrowing.html
Note: For directions and information about parking near the library point your web browser to: http://www.lib.umich.edu/socwork/parking.html
Can I bring food or drink into the library?
Food is not allowed . We need to preserve the collection for your use and the use of future researchers. Food can leave crumbs that will attract insects, which damage the library's books. Since spilled liquids can damage both books and computers, beverages are allowed in covered containers only. If you violate this policy, library staff may ask you to leave the library. For details, please read our food/drink policy.
Can I renew my books using Mirlyn?
YES. You can renew your books using Mirlyn by doing the following steps:
To renew all of your books click on the "Renew All" button. After you have done this you should see a message displayed towards the top of the page that will tell you if the books were renewed. You should also see a list of the items that you have checked out and their new due dates.
To renew individual library materials do the following:
After you have done this, you should see a message displayed towards the top of the page that will tell you if the book was renewed. You should also see a list of the items that you have checked out including the renewed item with the new due date.
Can I return books from other U-M libraries here?
YES. We will check them in and then send them to the appropriate library, including books borrowed through the Interlibrary Loan service. The Law Library and Kresge Business Library are not part of the University Library system; items from those libraries should be returned directly to them.
How can I pay my overdue fines? Do I need to pay them right away? Will I still be able to check out library books?
You do not need to pay any fines at the time you return the book. Unless you have unusually large fines or have not returned a recalled book, you should still be able to check out U-M library books. (However, if you are a student, you must pay any fines before you graduate.) You may pay library fines with a check at the Social Work Library, or with cash at either the Graduate Library or the Shapiro Undergraduate Library circulation desks. Please be aware that the Shapiro Undergraduate Library only accepts cash between 8 a.m. - 4 p.m. Monday - Friday. At any other times you must pay by check.
I looked for a journal issue by call number in book stacks, but I can’t find it on the shelf.
Each library has its own way of shelving journals. In the Social Work Library, journals are shelved separately from the books. Journals are kept at the back of the library, near the photocopiers and the group study rooms. Bound journals, which are usually older, are together on tall bookshelves. (On the map, these shelves are near room B794 and group study room B792, on the left side.) Current journals, which tend to be newer and have not yet been bound, are on display shelving to the left of the bound journals. (On the map, this is the corner on the lower left side.) All journals are arranged alphabetically by journal title; a call number is not required to find the journal you need in the Social Work Library.
What journals does the Social Work Library have? Are any of them available full-text?
The Social Work Library's current journals page lists the journals the library currently receives and those journals that are available full-text. The library also has issues of journals that are not published anymore, as well as of journals that have changed their titles. Therefore, if you know that you need a particular journal, please run a title search in the Mirlyn catalog to see which library has what you're looking for.
What does it mean when Mirlyn lists the location of a book as "Social Work - Reserves - Ask at Circ."? What’s the difference between Social Work Library Reserves and University Reserves?
Many professors place books, articles, and coursepacks on reserve to make sure that they are available to all the students in a class. Reserve materials may be checked out for 4 hours at a time. You can request them at the Service Desk. Please return Social Work Reserve books to the Social Work Library only; it is best to hand them directly to Service Desk staff to ensure that the book is checked in as soon as possible. (An overdue reserve book will accumulate an $1 per hour fine, 24 hours a day, until the book has been returned.) For more information, please see the Social Work Reserves page.
University Reserves is similar, although it usually does not include books on reserve for School of Social Work classes. University Reserves can be found on the 1 st floor of the Shapiro Undergraduate Library, behind the circulation desk. For more information, please see the University Reserves page.
I need a book/journal issue not owned by the Social Work Library; what can I do? What if it's not owned by the U-M Library system at all?
If the item is owned by another U-M library and can circulate, you may go there and check it out. You can also have regularly circulating materials (items not on reserve or with another special status) sent from most campus libraries to the campus library of your choice through Library to Library Delivery service.
You can also use the 7-FAST delivery service. For a small fee you can have an article copied for you or a book retrieved for you from any of the U-M libraries.
If the item is not owned by the U-M libraries at all, or is officially missing or at the bindery, you can try Interlibrary Loan. Through this service, you may borrow the book or obtain a copy of a journal article from another university's library. According to Interlibrary Loan, it takes an average of 4 days for copies of articles and 7 days for books, for borrowers to receive the items they requested, if the items are available for loan. Books borrowed through Interlibrary Loan should be returned directly to the Interlibrary Loan office (106 Hatcher Graduate Library North).
Can I view a video at the library?
Yes. There is a monitor, VCR, and DVD player in one group study room (rm. B772) in the library, for SSW student use only. Videos must be class-related or assigned. You must reserve the group study room in advance (please see the group study room policy for details). Most of the computers also have DVD drives. Bring your own headphones or borrow them from the service desk.
Can I practice a PowerPoint presentation at the library?
Yes. There is a monitor and a computer in one group study room (rm. B792) in the library, for SSW student use only. The computer is to be used only for PowerPoint presentations. You must reserve the group study room in advance (please see the group study room policy for details).
I recently lost a personal object in the Social Work Library; what can I do?
Please ask at the library's Service Desk. Lost items are kept there for approximately one week before being taken to the building's main lost-and-found in the Office of Student Services, in room 1748 SSWB. Valuable items will be taken to the OSS the same day they are found. From there, the OSS will send unclaimed items to the U-M Dept. of Public Safety. The DPS contact phone number for unclaimed items from the lost-and-found at both the Social Work Library and the Office of Student Services is (734) 763-3434; you can call this office from 8 A.M. to 5 P.M., Monday through Friday.
How can I find out which other U-M libraries are open when the Social Work Library is closed?
Please see a list of the various U-M libraries' hours at: http://www.lib.umich.edu/hours/
What are the Social Work Library's special hours for the upcoming holiday or intersession?
Do you have a typewriter? Do you have headphones I can use?
No. Typewriters are available at Taubman Medical Library, Art, Architecture, and Engineering Library (AAEL), and Kresge Business Library. The typewriter at The Career Center may be used for 15 minutes at a time. Kinko's at Liberty and Maynard also has typewriters available.
YES. The Social Work Library has headphones for use at the computers; check them out from the service desk with your MCard. You may want to bring your own headphones, however, because we only have 2 sets.
Do you have photocopiers? Do they take coins? Do you have a copier card machine?
Yes, the Social Work Library has two photocopiers, in the back corner near the Current Periodicals section. (On the map, that is the upper left corner with rooms B772 and B792, which are the group study rooms). No, they do not take coins; copiers require cards. (There is a copy card machine near the photocopiers).
The photocopier made bad copies. Something is wrong with my copy card. What can I do?
Report problems to the Social Work Library service desk.
Mirlyn & available online resources
Is there anyway I can use electronic resources that are in CD-Rom formats without going to the library to use them.
Yes. The University Library has a Microsoft product called Terminal Services that allows you to access many of these resources by computer from outside of the library. For more information about Termainal Services and what electronic resources are available go to their FAQ Page.
How can I restrict my Mirlyn catalog search to include only materials in the Social Work Library?
For research information unique to the Social Work Library, please see our Research Rescue web page. For questions about searching Mirlyn, please take a look at our Mirlyn Tips page.
On-site reference assistance is available during most normal business hours. Please also feel free to request an Individual Research Consultation with one of our reference librarians.
The Hatcher Graduate Library sometimes offers workshops of interest to social work students, staff and faculty. Point your browser to http://www.lib.umich.edu/exploratory/ for details.
My instructor has placed an article I need to read for class on Reserve how do I access it?
To access an article placed on reserve follow these steps:
The article's title should be displayed among your search results.
Your article should be displayed. You may print the article by clicking on the print icon located in the upper left corner of the screen.
What is a recall notice?
A recall notice is a notice that is sent to library patrons when items that have been checked out to them are requested for use by someone else, or are needed for course reserves. Everyone is guaranteed a loan period of three weeks for general circulating items, unless a rush recall request has been placed on the item, so that it can be placed on course reserve. A new due date may be generated as a result of a recall. You must return recalled items by their due date. Failure to do this will result in fines of $2.00 per day per item and the suspension of borrowing privileges. For more information please see "Placing Holds and Recalls"
To place a recall on a book see the instructions for placing holds and recalls on materials from other libraries (above).
IFS (institutional file system) space is your personal storage space on a central university computer. Your storage space of 1 gigabytes can be accessed directly from any computer in the campus computing labs. For more information about your IFS space click here.
What is mfile.umich.edu?
A program that allows you access to your IFS space from any computer that has an Internet connection. For more information about mfile click here.
Can I check my e-mail by using the Internet?
Yes, you can. The university has a service called mail.umich.edu that allows you to check your email from any computer that has an Internet connection. To check your email from mail.umich.edu do the following:
I forgot my password, what do I do? How do I change my password?
If you forgot your password, you can have it reset at the Angell Hall Computing Site or the ITCS Accounts Office, located in the Michigan Union Computing Site. You must go in person and bring a valid picture ID. You may also call 764-HELP, option 1.
To change your password, point your web browser to: https://accounts.www.umich.edu/kpasswd/, then type in your uniqname and password.
How do I check the print queue?
There is a monitor in the back of the library located near the printers that displays all the jobs in the print queue and what their printing order is.
How do I check my printing allocation?
To check your printing allocation (and dial-in usage), follow these steps:
For more information, please see the ITCS printing FAQ page.
Can I print from the U-M Wireless Network?
Yes. By using mPrint you can print to charged for printers across campus.
Nothing is coming out of the printer. What's wrong?
If nothing is coming out of the printer:
NO. You cannot print on special paper at any of the Campus Computing Sites. However, you can print a copy of your résumé on regular paper and then copy it onto résumé paper using the copy machines.
Can I print on both sides?
Yes. To print on both sides do the following:
Can I print on oversize paper?
NO. You cannot print on oversize paper at the Social Work Library Computing Site. Printers are only stocked with 8.5X11" paper.
Can I print in color?
The charge for using this printer is $.40 per page, and is not covered by your ITCS Basic Computing Package (so you will be charged). You will receive an e-mail message about this charge the first time you print to the color printer; you will not receive any other warning related to this printing charge.
Is wireless computing available in the library?
Yes. Wireless computing is available in the library and throughout the School of Social Work building. For more information about wireless computing, please see the U-M Wireless Network Information Page.
How do I disinfect a virus?
To find/disinfect a virus at a site computer.
The program will stop running when it is done, and a message at the bottom of the box will appear telling you if any infected files were found.
To find/disinfect a virus on your home computer, you can download Anti-Virus software for free at
http://www.umich.edu/~virus-busters/ . You must be affiliated with the University of Michigan to do this.
Do the computers in the Social Work Library Computing Site take floppy disks?
No, they do not. However, there are still some campus computing sites that have computers with floppy disk drives, you can find a list of them at http://www.umich.edu/~sites/media/media-fall05.pdf.
Information about alternatives to using floppy disks can be found at http://www.umich.edu/~sites/media/.
Are there any scanners in the Social Work Library Computing Site?
Yes. There are two; they are at computer stations #66 and #68. You may scan for free, but if you print out a scanned image the number of pages printed will be deducted from your paper allotment for the semester. Information about the location of other scanners can be found at: http://www.umich.edu/~sites/specifics.html#scanners
Information about how to use the scanners can be found at: http://www.umich.edu/~sites/scan/pc/index.html
How do I find out if any electronic resources are "down"?
Point your browser to the Library System Outages at http://www.lib.umich.edu/outages/. On this page, you will see current outages for all library resources, whether locally produced or remotely licensed. If you want to know of any ITCS service outages, point your browser to: http://www.itd.umich.edu/outages/
What is that strange looking work station at the back of the library used for?
It's called an Ergopod and it was designed by the Adaptive Technology Computing Site (ATCS) at the University of Michigan for computer users with disabilities. It's adaptive technology allows it to be used by blind, visually impaired, and LD users. For more information about the Ergopod contact adaptTech@umich.edu.
Can I use headphones on the SITES computers?
YES. You may use your own headphones on the SITES (black) computers. The Social Work Library has two sets of headphones for use on the computers. You may borrow a set with your MCard, for four hours.
How can I access library databases from home?
How do I edit my personal entry in the U-M Online Directory?
Content last updated on: 6 May 2008
Created by: Deborah Schultz & Mercedea Shriver
Social Work Library | (734) 764-5169 | social.work.library@umich.edu
B700 School of Social Work Building, 1080 S. University, Ann Arbor MI 48109-1106
