Anne created the MITS document delivery service in 1980 and is currently Director of Cooperative Access Services for the University of Michigan Library.  She received her B.A. from Michigan State University and her A.M.L.S. from the University of Michigan.  In 2007 she was awarded the prestigious Virginia Boucher - OCLC Distinguished ILL Librarian Award for excellence in interlibrary loan service.  In 1987 she was awarded the Distinguished Alumnus Award by the School of Information and Library Studies at the University of Michigan. When not rushing around to speak at various conferences, Anne loves to travel the globe going to such far-away destinations as Alaska and Australia.

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Formerly of the newspaper business, Bob is our resident weather expert and has been the friendly voice on the MITS phone line since 2003.  According to some of our patrons, Bob single-handedly keeps MITS running and is expert at managing your panic rush requests. 

The latest addition to the MITS team, Maureen has worked at the Vanderbilt University Library and as an assistant to the Vice President for Library and Information Systems at the Disciples of Christ Historical Society.  She also has taught herself to play the folk harp and has studied in Ireland. Maureen coordinates the book loan shipping and receiving at MITS.

Linda hails from China and continues to remain optimistic about the retirement home that she and her husband are building over there. Back in Ann Arbor, Linda has been a financial specialist in the UM library since 1999 and moved to MITS in 2001.  With more than 10 years previous experience in finance, she supervises from one to three workers in billing and accounts.

Ralph is the go-to guy for computer troubles at MITS.  A tech support wizard with a philosopher's sense of humor, Ralph has worked on several major tech upgrades including the institution of e-commerce capability on the MITS website.  Before coming to MITS in 2005, he was Internet Administrator for Mills College and helped develop online course tools technology.

MITS employs over 25 couriers who travel each day to the 19 libraries on the campus of the University of Michigan, copying articles and retrieving books.  Part-time couriers, shippers, and billing support staff are essential members of the MITS production team and are expert navigators of the Hatcher Graduate Library labyrinthine book stacks.