User Experience Department

Who We Are

The User Experience (UX) department is composed of Suzanne Chapman (Head), Sonali Mishra (User Experience Specialist), Trevor Dobias (UI/UX Designer), and Ian Demsky (Web Content Strategist). As part of the Library Information Technology Unit (LIT), we help design, improve, and support the library's primary user interfaces, including the MLibrary website, the catalog (Mirlyn), the MLibrary mobile interfacesdigital library collections, and the HathiTrust Digital Library

Our efforts are focused on interface design (interaction design & visual design), user research, assessment (usability, web use statistics analysis), content strategy, and web accessibility.

Contact the User Experience department at mlibraryuxdept@umich.edu if you have comments or questions.

See also: Suzanne's User's Lib Blog & @MLibrary UX on Twitter

 

 

Selected Projects

  • HathiTrust Digital Library - Regular & Mobile Interface Design

    The HathiTrust Digital Library is a multi-institutional repository of digitized materials that provides access to over 10 million books & journals (over 2.6 million public domain and fully viewable) with a search across full text of all volumes, and ability to create and share collections. 

    The UX Department designed and developed a mobile version (m.hathitrust.org) in 2012 and recently completed a full redesign of the system in Winter 2013.

     
  • MLibrary Mobile

    Designed interface, developed, and created promotional campaign.

    Use m.lib.umich.edu on your mobile device to find library hours and locations, search the Mirlyn catalog, find mobile-friendly databases, and even IM a Librarian!

     
     
  • Interview Analysis Session

    User Experience Research

    User research is an important part of our design and problem-solving process. We utilize a variety of methods including surveys, "guerrila" usability, interviews, and remote observations to better understand user needs, perceptions, and behavior. We occasionally share our studies, along with those done as collaboration with special projects and committees. User Research Reports in Deep Blue.

     
  • 2011 MLibrary By the Numbers

    Designed information graphics for annual library reception party.

     
  • HathiTrust Persona

    HathiTrust Digital Library - User Personas

    In 2011, the UX Department worked with the HathiTrust UX Advisory Group to develop a set of personas to represent users of the HathiTrust Digital Library. The seven personas draw from past usability evaluations, user research, user-generated comments and feedback, web analytics, observations of use collected by the UX Advisory Group and their colleagues, and other sources. The purpose of the personas is to help staff working on HathiTrust (developers, policy makers, user experience designers and researchers, reference and instruction librarians, etc.) learn more about HathiTrust users, discover how we can better suit their needs, and identify areas in which to do more in-depth research.

    Final HathiTrust Personas and a report on the making of the personas.

     
  • Party for Your Mind - Photobooth

    The UX Department has participated for the last 3 years in an annual event to welcome new students and welcome back returning students. We set up a photo booth to capture the students’ energy and enthusiasm while also gathering a little information, in the students own words, about what they value in a library. Students were given a piece of card stock emblazoned with “My ideal library… ______ ” and were then asked to fill in the blank and pose for a photograph with it.

    Photos available for: 2012 2011 2010

    Project featured in the publication Participatory Design in Academic Libraries

     
Page maintained by Suzanne Chapman
Last modified: 06/13/2014