As an area of Learning and Teaching, the User Information and Discovery Services team focuses on direct user interactions designed to foster the use of information resources and scholarly content discovery. The team not only develops print and non-print collections to support scholarly inquiry for a broad user base, but also provides user-centered library research assistance via onsite and via online environments. With each individualized user interaction, we promote the virtual and physical learning environment.
What We Do:
We're involved in many things focused on connecting you to the content and expertise found in the University of Michigan Library.
Areas served by this team include Ask a Librarian services, Askwith Media Library collection, Computer & Video Game Archive, Hatcher Graduate Library Ask a Librarian services, and Shapiro Library Ask a Librarian services and undergraduate collections.
Current Projects We're Working On:
Incorporation of new technologies in our services:
Streaming video support for Ann Arbor campus instructors
Analysis of Ask a Librarian online reference services:
Selected Presentations and Publications:
Alexander, L., & Reiman-Sendi, K. A. (2015, March). Sharing our expertise: Benefits of professional development for strategic planning. Paper presented at the Association of College & Research Libraries National Conference 2015, Portland, OR. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2015/Alexander_Reiman-Sendi.pdf
Campbell, E., MacKintosh, P. J., Bahnmaier, S., Brown, A., Escobar, R., & Shoecraft, H. (2015, March). Managing the e-resource ecosystem: Creating a process for sustainable e-resource life cycle workflow analysis and oversight. Paper presented at the Association of College & Research Libraries National Conference 2015, Portland, OR. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2015/Campbell_et_al.pdf
Campbell, L. (2015, March). Support ticket systems and reference: New opportunities, new challenges, new service models. Refereed poster session presented at the Association of College & Research Libraries National Conference 2015, Portland, OR.
Carter, D., & Drozd, A. (2016, April). Town-gown partnerships for library programs. Presentation presented at the Southeastern Michigan League of Libraries Spring Membership Meeting, Southfield, MI.
Hirschtritt, D. & Steelberg, T. (2016, June). When the student becomes the teacher: Are MLIS students ready to teach information literacy? Refereed poster presented at American Library Association Annual Conference, Orlando, FL.
Pearson, J. (2016). Media review: "War for Guam". Retrieved from Educational Media Reviews Online website: emro.lib.buffalo.edu/emro/emroDetail.asp?Number=6146
Settoducato, E. (2015). Savage sexism: Examining gendered intelligence in Hulk and She-Hulk comics. The Journal of Fandom Studies, 3(3), 277-290.
Thielen, J. (2016, May). Read smarter, not faster: How a non-traditional library workshop caused us to reimagine library instruction. Refereed poster presented at LOEX Annual Conference, Pittsburgh, PA.
Waldron, V., Imber, B, B., Beals, J., & Cameron, P. (2015, October). Meaningful play: Gamers as teachers. Workshop at the Midwest Association for Language Learning and Teaching (MWALLT) Conference, Valparaiso University, Valparaiso, IN.