Frequently Asked Questions | Terminal Services | Help | MLibrary

 

Questions

What is Terminal Services and how does it work?

Terminal Services is a Microsoft Product that allows the University Library to run resources & applications on a Library-maintained server and deliver them to your computer using software called Remote Desktop (included as part of Windows XP and available for download for other Operating Systems).

What electronic resources are available via UM Library Terminal Services?

A list of electronic resources available through Terminal Services is available here.

What operating systems is Terminal Services available for?

  • Microsoft Windows Vista
  • Microsoft Windows XP
  • Microsoft Windows 2000, NT, ME, 98
  • Macintosh OSX

How do I install Terminal Services?

Terminal Services comes pre-installed for Microsoft Windows XP & Vista. Instructions for installing Terminal Services on:

I've already authenticated. Do I have to login to Terminal Services again?

Yes, Terminal Services requires you to login to the server in order to access resources.

How do I login?

You will need to use your Kerberos uniqname and password in the UMich realm.

Where are the files I saved?

Remember to save your results and choose the appropriate drive from the list available. The C: drive on a Windows PC is typically listed as C: on "MyComputerName" and likewise for other drive letters. Do not use the default "Users/Documents and Settings" location for saving/downloading, as this is located on the library server and will not be available to you after quitting the resource.

Your IFS space is usually not available as a saving/downloading option when using Terminal Services.

Which printers are supported?

Terminal Services makes use of the locally defined printers for your computer.

Networked printers which use protocols other than Windows or Novell will not automatically work with Terminal Services on Windows PC's, unless Windows Registry Key changes are made. We recommend consulting your network administrator, who may find this Microsoft Knowledgebase article helpful.

I can't connect to Terminal Services at all!

Make sure you are online, and try again in a few minutes. We strive to keep the Terminal Services server up 24/7, but there may be brief outages. Check the University Library's Outages page (link here) to see if there are any reported problems. If you are still unable to connect and there isn't a reported outage, please contact Ask a Librarian!

When does Terminal Services timeout?

Most UM Library Terminal Services resources timeout on the TS server after 10 minutes of inactivity.

I am unable to connect to a Terminal Services resource because it claims there are too many users.

Most of the resources provided using Terminal Services have a limited number of allowed simultaneous users. If you come across such a situation, try again in 5 to 10 minutes. Sometimes the error message resulting from too many users may just say something else (Scifinder Scholar via Terminal Services is an example).

Need help?

Contact Ask a Librarian. Please include the version of operating system (Windows 98, ME, NT, 2000, XP, Vista; Macintosh OSX, etc.) you are using and the UM Library Terminal Services resources you tried to use (for example: Scifinder Scholar).