Conducting User Research to Build a Better Staff Intranet

picture of a paper card sort on the floor

Everyone who works in the library, including some student workers, uses the intranet -- that’s over 450 people! In preparation for a major Drupal update and intranet redesign, the Intranet Upgrade Investigation Team (IUIT) has done a ton of thoughtful user research to guide our work including a survey, open card sort and closed cart sort. The findings are informing our progress and helping meet the goal of making the intranet a sustainable and user friendly tool that everyone wants to use.

Developing Pathways to Full-text Resources with User Journeys

Representation of a User Journey visualization

How does a library present the right information to patrons at the right time and place in the face of changing services, new technologies and vendors? User Journeys provide a way to create and improve what information, services and tools will help users on their path to the resources and services they seek. Find out what insights our team gained from developing User Journeys and we'll tell you about tools, resources and templates you can use to make your own!

LTIG creates new Course Reserves tool for Library Operations

Course Reserves list for Shapiro Undergraduate Library

Operations staff and LIT’s LTIG (Learning Technologies Incubation Group) started work in April 2015 to define and build a Drupal-based Course Reserves request and processing system. Operations staff at Shapiro Undergraduate, Fine Arts, Music, Art, Architecture & Engineering, and Taubman libraries recently started using the new tool to capture and manage Course Reserves requests from faculty.

MHydra Prototype: A Team Approach to the World of Hydra

Project Hydra logo

The open source software Hydra is, by its name and nature, modular and complex. Using this technology gives the University of Michigan the opportunity to participate in the development of an increasingly-adopted suite of tools with the flexibility to accommodate a host of needs and engage in the spirit and philosophy of open source software development. With open source, we must concern ourselves not just with our own institution’s needs and priorities, but those of a broader community.

Setting up our Library IT Workload Study

A pie chart illustrating the various activities recorded by the blog author.

For the past year, the University of Michigan Library IT (LIT) division has been devoting time & resources to conducting a thorough self-assessment. These efforts have included discussions focused on our application infrastructure, our division communication patterns, and our service workflows. And while these discussions were instrumental in helping identify challenges and potential solutions, we wanted to begin to collect hard data to help better understand the complexity of our work.

LibGuides and the Library Web Site

The Research Guides homepage, post-migration

Over the past few years, the University of Michigan Library has progressively updated and enhanced the way we manage our subject, course, and specialized information guides with Springshare's LibGuides product. This post talks about the various customizations and integrations we've made along the way.

Pager

Page 1 of 15