Am I eligible to use 7FAST?
7FAST serves the faculty, students, and staff of the University of Michigan Ann Arbor campus. Service is free to faculty, graduate students, and faculty assistants and is available to undergraduates and staff at the rate of $3.75 per request.
Invited visiting scholars should ask their departments for library privileges and access to 7FAST/ILL. If you were denied access to 7FAST, please contact Circulation at glcirc@umich.edu or 734-764-0400 to check the status of your library account.
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How many requests may I submit?
If you enter many requests simultaneously, we may postpone some of them depending on request volume. We will process a minimum of five requests per day and notify you if any remaining requests have been delayed. Feel free to prioritize when submitting multiple requests.
If you need multiple journal articles or book chapters from a single source, please read MLibrary's statement on Copyright and Document Delivery.
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How should I submit my request?
All requests should be submitted via ILLiad.
For material held at Askwith Media Library, please contact Askwith directly with your order before placing your 7FAST request. If they have not heard from you, they will not release material to us.
7FAST delivers one PDF per article or chapter request form. Please enter your citations accordingly, keeping in mind that each requests form was designed to accommodate one citation only. Please keep entries brief to avoid losing information. If a lengthy explanation is necessary, please use the notes field (limit is 255 characters) or email us at 7FAST@umich.edu.
Multi-volume loans can be requested using a single form.
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Why am I being asked to pay?
Staff and undergraduates only:
7FAST costs $3.75 per request for staff and undergraduates. If you are of either status and have received free requests in the past, there were likely filled by ILL rather than 7FAST.
If you are working on behalf of a full time faculty member, you can receive free service by establishing a faculty assistant account. Once the account is in place, you will not be asked to provide payment.
Faculty and Graduate students:
Occasionally our request forms erroniously ask faculty and graduate students to supply a payment method. In this event, please choose shortcode from the payment menu and submit your request (there is no need to supply a shortcode). 7FAST staff will note your correct status during processing and you will not be charged.
All patrons:
7FAST charges all patrons for Microfilm Scanning and Rush Service, including faculty, graduate students, and faculty assistants.
If the first page of your PDF mentions charges, the document was supplied through ILL. These charges apply to our department only.
We will always confirm payment before filling a request where payment is required. You will not be charged without your consent. Please view our Fees and delivery page for more information.
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How much does 7FAST cost?
Please view our Fees and delivery page for a complete description of charges.
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Since 7FAST charges staff and undergrads, can I use ILL instead?
7FAST fills requests from MLibrary's holdings, while ILL borrows items which are not available here from other institutions. ILL is not a free substitute for 7FAST.
If you would like to learn more about using the resources available to you at MLibrary, please contact reference at askus@umich.edu or any MLibrary reference desk.
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How should I provide payment?
Staff and undergraduates can provide payment while placing a request online. Please select shortcode or credit card from the payment menu at the bottom of the form. If paying by shortcode, please enter your shortcode in the notes field before submitting. If paying by credit card, you will be directed to a secure online credit card payment site. Please be sure to complete all steps.
Faculty and graduate students paying for microfilm scanning or Rush service can call us at 734-647-3278 to provide credit card or shortcode information. Short codes can also be emailed to us at 7FAST@umich.edu. For your security please, do not submit credit card numbers via email.
Student accounts and Bluebucks are not accepted.
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Can I get free service because I work for faculty?
If you are working on behalf of a full-time faculty member, you can receive free service by establishing a faculty assistant account. Once the account is in place, you will not be asked to provide a payment method before submitting your request.
Please note that a Circulation proxy account is not entirly separate from the 7FAST/ILL faculty assistant account program. A Circulation proxy card does not grant free access to 7FAST/ILL.
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Am I eligible for free service because of a disability?
Students and faculty who need assistance accessing MLibrary's collections may be eligible for free 7FAST service. Please contact the Office of Services for Students with Disabilities to see if you qualify.
If you are a staff member requesting assistance for personal research, please apply to your department for a shortcode. If your department is unable to offer support, please apply to your department's school or college. If you are working on behalf of a faculty member with a full time appointment, the cost of the service can be covered by establishing a faculty assistant account.
ADA Coordinator Carole Dubritsky can field questions or concerns at cfd@umich.edu or 734-763-0235.
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How soon can I expect my material?
Most 7FAST requests are filled in 2-4 business days. Reqeusts may take longer to complete at the start of each semester due to high demand. If you are planning for a class it is a good idea to request materials early.
If you need your material as soon as possible, Rush service is available for a fee of $8.75 per request. If your request is eligible for Rush, it will be filled either the same business day or the next - depending on when we receive your phone call - or you will not be charged. Non-Rush requests are processed in the order received.
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How can I receive Rush Service?
- Rush service costs $8.75 per request for all patrons, regardless of status.
- All rush requests must be accompanied by a phone call to 734-647-3278 or 734-764-8584. Without a phone call, your request will be processed as normal.
- Please place your request through ILLiad before calling.
- Requests received before noon will be delivered by 5:00 the same day.
- Requests received between noon and 7:30 a.m. the following business day will be delivered by noon.
- If a Rush request is not filled within these parameters you will not be charged the Rush fee.
- Materials which are not available at MLibrary are not eligible for Rush service. They will be forwarded to ILL and regular turnaround times will apply.
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How will I receive my material?
Articles and book chapters are delivered electronically. You will receive an e-mail containing a link to ILLiad when a PDF is available. By logging-in to your ILLiad account, you will be able to access your PDF at any time for two weeks or five viewings. You will need to have a current version of Adobe Reader installed.
Loans can be delivered to your department or to any ILL pick-up location. You can update your campus delivery address here: http://www.lib.umich.edu/7fast/change-your-campus-address.
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Can I get images scanned in grayscale or color?
Grayscale or color images may be available upon request. If a file size becomes too large for our system to handle, images will be scanned in black and white.
Optimal scanning equipment is not available at every shelving location. If you receive a scan which does not meet your needs, please contact us and we will attempt to resend the document with higher image quality.
Please note that 7FAST will automatically forward a request to Interlibrary Loan if it cannot be filled at MLibrary. We do not have quality control over scans provided by our lending institutions.
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What does my request status mean?
Please view our complete list of request status definitions.
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Why was my request cancelled?
The most common reasons for cancellation are unclear citations, required payment, and copyright limitations. You should have received a notice explaining the cancellation. You can review past emails from our service through your ILLiad account under "View Notifications."
We are happy to answer any questions at 7FAST@umich.edu or 734-647-3278. Please have your transaction number (TN) ready.
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I was out of town and my PDF expired. Can 7FAST post it again?
Copyright guidelines require us to delete all PDFs once they have been posted for two weeks or viewed five times. PDFs are deleted automatically and our staff cannot recover them. Please place a new request for each document still needed.
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How many pages can I get under Copyright?
Limits vary. We will fill as many requests as possible while observing copyright guidelines. Please read MLibrary's statement on Copyright and Document Delivery.
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